Operations
Client Relations Manager
About Great Dwellings
Join Great Dwellings, a forward-thinking property management company that excels in maximizing the potential of short-term rentals. We deliver unparalleled peace of mind to homeowners through comprehensive service that includes guest screening, property optimization, and emergency response. Our team thrives on professionalism balanced with a community-centric approach, creating a nurturing environment akin to family.
Job Summary
As a Client Relations Manager, you will play a crucial role in maintaining and enhancing our client relationships. You will be responsible for overseeing client interactions, addressing client concerns, and ensuring the highest level of customer satisfaction. Your duties will include developing effective customer service procedures, setting client service standards, and leading a team of client service professionals. An ideal candidate will possess excellent communication skills, an ability to solve problems quickly, and a strong focus on providing exceptional customer service.
Key Responsibilities
- Develop, nurture, and maintain strong relationships with clients, ensuring regular communication and prompt resolution of issues.
- Monitor client satisfaction levels, address feedback, and implement strategies to enhance the client experience.
- Lead the client relations team, providing training and support to ensure high-quality customer service.
- Develop strategies for client service operations aligned with business goals, and analyze client service metrics to identify trends and areas for improvement.
- Collaborate with Sales, Marketing, and other departments to ensure a cohesive approach to client management and to leverage opportunities for business growth.
Work Environment
- Embrace the freedom of a fully remote setup with a flexible schedule, accommodating a part-time workload ranging from 2 to 6 hours per day.
- Tailor your work hours to suit your personal and professional life, ensuring a comfortable balance between work and other commitments.
- Experience a virtual office environment that combines professionalism with a personal touch, fostering a supportive and collaborative atmosphere.
Qualifications
- Minimum of 4+ years of experience in client relations, customer service, or a related area, preferably in a managerial role.
- Proven leadership skills with the ability to manage and motivate a team to achieve high performance.
- Strong analytical skills with the ability to interpret data and market trends to develop effective client service strategies.
- Ability to manage multiple projects simultaneously while maintaining attention to detail and meeting deadlines.
- Familiarity with Customer Relationship Management (CRM) software and proficiency in using various digital communication tools.
Join Us
If you are a “doer”—someone driven by the satisfaction of checking off tasks and diving into action—we want you. Your agility and dedication will be key assets to our team as we continue to enhance our services and delight our clients.
Ready to make an impact where it truly matters? Apply now and become an integral part of Great Dwellings’ commitment to exceptional service.
